FAQ – Shipping, Returns & Sensory Products | JahBri

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Shipping times vary by product. Most US orders ship within 1–3 business days and arrive within 3–7 business days. Some items ship from our international warehouse and may take 10–20 business days to arrive. Estimated delivery time is shown on each product page.

Do you ship internationally?

At this time, we ship to the United States only. We hope to expand shipping destinations in the future — sign up for our newsletter to be notified.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way. You can also track your order at jahbrisensoryhaven.com/pages/track-your-order.

Products

Are your products safe for children?

Yes. All products in our store are carefully selected with safety as our top priority. We look for products that meet safety standards appropriate for their intended age group — BPA-free, non-toxic, and age-appropriate materials.

How do I choose the right sensory product?

We recommend browsing by sensory need using our Shop by Need collections. If you need personalized guidance, feel free to contact us — we're happy to help!

Do you carry products for adults with autism?

Yes! Sensory needs have no age limit. Browse our full store for products suitable for adults, including fidget tools, weighted items, oral motor tools, and calming products.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase for unused items in their original packaging. Please contact us to initiate a return.

What if my item arrives damaged?

We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damage at hello@jahbrisensoryhaven.com and we'll make it right.

General

Are you affiliated with any autism organizations?

We are passionate supporters of the autism community and are actively working to build partnerships with autism advocacy organizations. Stay tuned for updates!