Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders ship within 1-3 business days. Standard shipping typically takes 5-7 business days. Expedited options are available at checkout.

Do you ship internationally?

Yes! We ship to many countries worldwide. International shipping times vary by location. Shipping costs are calculated at checkout.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Products

Are your products safe for children?

Yes. All products in our store are carefully selected with safety as our top priority. We look for products that meet safety standards appropriate for their intended age group.

How do I choose the right sensory product?

We recommend browsing by age group or sensory need using our collections. If you need personalized guidance, feel free to contact us — we're happy to help!

Do you carry products for adults with autism?

Absolutely! We believe sensory needs don't have an age limit. Browse our Adults (18+) collection for products designed specifically for adult use.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase for unused items in their original packaging. Please contact us to initiate a return.

What if my item arrives damaged?

We're so sorry if that happens! Please contact us within 7 days of receiving your order with a photo of the damage and we'll make it right.

General

Are you affiliated with any autism organizations?

We are passionate supporters of the autism community and are actively working to build partnerships with autism advocacy organizations. Stay tuned for updates!